IndustryBuying.com — Confirmed stock and cancelled without intimating

Address:

Khasra No: 401, 402, First Floor, Ghitorni, Delhi - 110030

My experience with Industrybuying.com
1. I placed order on 10th November on the site.
2. I received a call from the call center to confirm the order. I requested to check the stock so that I can inform my client about the same and the same was informed to that sales person. The material was found in stock as per the sales person and will be delivered to Pune in 2-3 days.
3. Two days later, I requested to change billing details and at that time requested for the stock again. A positive response was given by the seller as per the call center. The material was supposed to reach me within
3 days.
4. I called back to check the status on 21st November. They informed to me that the material is not in stock and so no dispatch has been made.
5. I requested at that time to arrange the material, to which he replied the material will be supplied 100% in next 7 days.
6. Within next 1 hour on 21st november, I received a message saying the order is cancelled.
7. I called back on 22nd November and found that they are not able to arrange the material, so without informing me they have cancelled the order. The cancellation is of course not acceptable since I have already
committed to my customer about the availability.
8. The call center person Mr. Raj informed me that we can give any number of commitments and it is not necessary that Industrybuying.com will fulfill all the commitments which means even if you place the order and you are not entitled to receive the order.

I had already informed the sales person about the LD clause and now I have to pay the penalty for not able to deliver the material on time. If industrybuying.com had not given a false commitment, I would have saved my Rs.1000/- I am expecting partial amount to be paid by industrybuying.com since they are directly responsible for this. My image is on stake now because of their false promises.
Order No.[protected]