[Resolved] IndustryBuying.com — damaged mattress | |||||
I placed the order on august 7 under the order no.[protected] The product was Bonne spring mattress (72×70×8). I received my order on august 22nd at 5:30pm. And discovered that it was damaged at the bottom with a sharp metal thing.When i found out the damage right after receiving called at customer service to file the complaint, ( complaint no. is[protected] at 5:37pm on the same day. I request to replace the damaged mattress as soon as possible. Thankyou Varin [protected] (attaching the pictures as well) Was this information helpful? | |||||
Aug 23, 2017 Complaint marked as Resolved Mattress received was damaged. we need the replacement as soon s possible . IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Aug 26, 2017 IndustryBuying.com Customer Care's response Dear Customer, Kindly accept our sincere apologies for all the inconvenience caused to you. We would like to inform you that we have already arranged the pickup against your order from our side. After pickup once the shipment reaches to us thereafter refund or replacement against this order will be provided from our side. Regards, Team IB | |||||
 2 Comments | |||||
Comments
Order not delivered as on 23.08.2017
Order Placed - 01 Aug 2017 13:19
Product Name - Neelgagan Weather Brown Alpha Small Chair
Called Customer Care on - 11th August 2017 nothing happened.
Order Placed - 01 Aug 2017 13:19
Product Name - Neelgagan Weather Brown Alpha Small Chair
Called Customer Care on - 11th August 2017 nothing happened.
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Khasra No. 401, 402, 1st Floor, Ghitorni, Delhi, Delhi, India - 110030
we are not happy with this service its worst service