[Resolved] IndustryBuying.com — Defective product shipped and no support after that. | |||||
Dear Sir, I Received a product- (High pressure water washer Black & Decker-1570TD) with some parts missing and damage on the product (the photographic evidence of damage was sent by email). Following is the details of complaint that i sent to the seller and, i just received apology mail and after that even after several reminder and phone call no response from the Seller. To: IndustryBuying Sent: Wednesday, August 31, 2016 10:33 AM Subject: Fw: Order 939508 - Your item has reached your nearest facility Hello, I received the consignment on 30 Aug 2016 at around 6.30 PM. Thanks for delivery as per schedule. However upon opening i noticed that the back flow prevent adapter to be fixed between water inlet hose and the filter provided at the inlet is missing. Is it a standard accessory as part of the packaging? if not where would i get it? in addition i noticed some damages on the plastic housing (on the Orange part), as i missed to take the photos immediately, i will send you the same by today evening. Since i have not tested the pressure washer due to non availability of the part stated above, i am not sure yet if this damage has any functional effect or only cosmetic in nature. i will update once i get the part and i test it completely. Need your help in getting the back flow prevent adapter for inlet hose. Thanks, D.B.Bhat Was this information helpful? | |||||
Nov 13, 2016 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Oct 09, 2016 IndustryBuying.com Customer Care's response Dear Customer, We sincerely apologies for all the inconvenience caused to you. We're writing to let you know that we have escalate your case to our concerned department. We're working real hard to sort out this issue as soon as possible. Your patience & support is highly appreciated in this regard. Regards, Team IB Verified Support Oct 13, 2016 IndustryBuying.com Customer Care's response Dear Customer, We request you to kindly allow us a bit more time as we're working on your concern & will surely keep you posted with an update. Your patience & support is highly appreciated in this regard. Regards, Team IB | |||||
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