[Resolved] IndustryBuying.com — fake product delivered | |||||
I purchased an autocop gaurdian 4a car security system from industrybuying.com. Manufacturer said they do not entertain direct request from buyer for product installation, but will do upon receiving request from seller. I requested and followed up with industrybuying almost on daily basis to send a request to autocop for installation but it is still not done. Autocop is saying if the seller and the product are genuinine, they will rasie a request with invoice details and autocop will provide installation and warranty. My simple request to industrybuying is that the product is kept at my home in same state it was delivered and is of no use to me without installation and warranty. So either get it installed or refund the bill amount and take the product back. Was this information helpful? | |||||
Dec 4, 2017 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Oct 25, 2017 IndustryBuying.com Customer Care's response Dear Customer, This is in regard to your order 2654836. Kindly accept our sincere apology for the inconvenience caused. We would like to inform you that we have registered your complaint with the concerned department. Be rest assured, we'll definitely try to resolve this issue on priority. Warm Regards, Customer Support Team IB | |||||
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