[Resolved] IndustryBuying.com — falcon lawn mower commander roto drive-43 | |||||
I had ordered “falcon lawn mower commander roto drive-43” from industry buying with order no. 2461906 on 19th aug 2017 worth rs. 33080/-. Order was delivered to my society address on 29 aug 2017 and when we opened it we found the product used with kerosene and grass all over the machine. All the parts including wheels had dust on it which clearly indicates that the product was used before delivered. (Please see the images attached for reference). I also spoke to the customer rep and submitted an complaint at [protected]@industrybuying.com with ticket id[protected]. Today i received an response with the following comment, "dear customer, Greetings for the day!!! This is with regard to your order 2461906. We're writing to let you know that as per product images which was shared by you, model number is different and product is in used condition. We have already delivered to you same product as you ordered from our web site. Now we are requesting you to keep using this product. Thank you for your cooperative support with us. Have a good day!!! Warm regards, Team ib" This is ridiculous. First a used product was delivered and after complaining, no investigation was done. No one called me for clarification and the request was closed with the above comment. This is my first experience with industry buying, i am very disappointed with the overall experience and will not recommend anyone buy from industry buying. Was this information helpful? | |||||
Oct 14, 2017 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Sep 13, 2017 IndustryBuying.com Customer Care's response Dear Customer, We would like to inform you that as per our investigation the picture of product shared by the customer is not the same which we have shipped from our side as the model no mentioned on the product is also different. So in this case, we are unable to provide any replacement to the customer. Regards, Team IB | |||||
 2 Comments | |||||
Comments
Your investigation was just a phone call to me asking for the product. Your rep mentioned that they will surely sort this out and this is what i get to read... I am not sure of your quality checks but i can show you the cctv footage of the main gate of our society which shows your delivery guy delivering the same package to the security...
You are just trying to run away from the responsibility. This is a highly unprofessional behavior
You are just trying to run away from the responsibility. This is a highly unprofessional behavior
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Khasra No. 401, 402, 1st Floor, Ghitorni, Delhi, Delhi, India - 110030
We would like to inform you that we have already done our investigation and found that the product images you have shared is not the same product which we have shipped from our side. Secondly, before shipping the product passes several quality check points, so the product can't be delivered in that condition.
Regards,
Team IB