[Resolved]  IndustryBuying.com — Incorrectly sized and marked shoes

I ordered size 7 safety shoes from IndustryBuying.com vide Order No:[protected]. When they came, they were found to be too small. It does say size 7 on the soles of the shoes, but the ACTUAL SIZE is wrong.

Repeated complaints have been unfruitful. They keep saying the same thing - since the shoes are marked size 7, they have delivered the correct item, hence they are not liable, and I am not entitled to replacement or refund.

I had previously bought size 7 safety shoes from them vide Order No : 483642, and those were the correct size. I wear those shoes with thick woollen socks. The new ones don't fit even without socks. This indicates how much smaller the new shoes are.

Both email and online chat have produced no redress. Request for contact information of someone in a supervisory capacity has also not been entertained.