IndustryBuying.com — item not received, customer service picking up the phone and disconnecting

Order no :[protected]; for remi wall fan
Transaction id:[protected]
Merchant website: www.industrybuying.com
Amount paid: 2325.41
Order date:[protected]:18:50

Amount paid in full.

When i checked the order status last night, there was "order received". I sent a message last night asking for my order status and now i see the status has changed to "ready for ship on 29 jun 2020'. Customer service is not responding. They answer the phone, but disconnect. I have tried calling several numbers, they all do not want to connect me to industrybuying. Unsure if the company still exists or not. The chat also does not work.

I want to cancel the order and get a refund.