[Resolved] IndustryBuying.com — Items not delivered - now refund not being given

chetankjain

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110030
Website:	www.industrybuying.com

They promise 7 days dispatch on their website and also "Free and easy returns". Order ID 294541 was placed on Nov 24th worth Rs. 4771, no delivery. After multiple mails, I get the mail from them on Dec 12th saying it has been shipped. I get items worth Rs. 150!!! .. I ask them to cancel the remaining items and refund as this is unacceptable to wait for so long for any item. They ask for bank details, I have immediately mailed on Dec 12th. Since then no word from them. No reply to emails and all phone calls go to voice box .. they do not bother to even call back. Totally frustrated and this is my worst experience online. I demand a full refund for items not delivered.

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Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2016

IndustryBuying.com Customer Care's response Dear Customer, Sorry for the inconvenience, We have checked your order, Some of Your order has not been dispatched so got cancelled & amount already refunded in your bank account., so kindly cross-check if you haven't receive the amount then kindly let us know we will investigate the same. Regards, Team IB