IndustryBuying.com — Lawn mower is not being replaced

Unsatisfied Grahak

from Mumbai, Maharashtra

Address:	Gorakhpur, Uttar Pradesh, 273008
Website:	Www.industrybuying.com

Dear sir,
My brother ordered a lawn mower from industry buying and the order no is 779560. We ordered a petrol bosch arm32 12.59inch but we received an electric lawn mower instead of petrol one in the box of of petrol lawn mower. The petrol mower is of rs 13798 while the electric one is cheaper in cost. The customer care are not at all responding to repeated calls and mails even though they accepted their mistake when we called them few days back. Now there is no reply from their end they have not even opened the request for replacement. I think this is the new trick of cheating people by giving them item of cheap quality in the higher price product box. Therefore i request you to please help us in getting our money back from this fraud company.

Unsatisfied customer

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IndustryBuying.com Customer Care

from Gurgaon, Haryana

Verified Support

Dear Customer,

We really apologies for the inconvenience caused to you.
We would like to inform you that due to serviceability issue at your location reverse pick up is not possible from our side. So, we request you kindly send the product from your side via India post courier only & once your product is returned we will initiate the refund against your order & courier charges paid by you. We request for your cooperative support with us.

Regards,
Team IB