IndustryBuying.com — missing parts of the item supplied to me

Address:	Emtex Engineering Pvt Ltd Khasra no. 401,402, 1st Floor, Ghitorni M.G.Road State Code: 07 GSTIN: 07AACCE8463G1ZJ
Website:	www.industrybuying.com

We have purchased office chair from industrybuying.com. My order no.[protected]. As it was covid 19 situation they are not accepting cash on delivery. I have paid them by netbanking while placing an order my receipt no is ar7445437 dt 30/05/2020. After 15 days chair came to my address while opening parcel as it was not packed well i found some parts are missing. I called up customer care no: +91 [protected] they told me to mail the whole thing to [protected]@industrybuying.com. With photographs. They will arrange reverse pickup from my office. I have sent a mail to the given address. After that day i have called customer care again to know the status of my request. The person told me that i have to wait for 1 week because our courier partner has closed his office for a week. Now it is about 15 days passed and still i am not getting proper answer from them. Now they have return policy of 14 days. Which are already passed. Please help to getting my money refuned into my account.