[Resolved] IndustryBuying.com — my order for tyres after confirmation with help from telecalling team | |||
Hi, i was looking for tyres of 5 x 10 size. The said were available on industrybuying.com. Since these were for my car, i wanted only rib type grip (As shown on the product photograph on the site). Since the description was mentioned as lug type (Which i did not want), i called the helpline no. Of the portal and opted for assistance for purchase. The lady on the call (Ms. Anjali dwivedi, put me on hold, spoke to the vendor and confirmed that as desired by me, the tyres will be as in the picture (Rib typre grip) only and not lug type. She further sent me a test mail with her name and contact no. And asked me to go ahead and place the order and forward here the order details for further follow up with the vendor on the same. Accordingly, i placed the order for 4 typres and forwarded the details to her. Now, i have received lug type tyres (Which i specifically did not want). Ms. Anjali is now not receiving my call / not coming on the call centre lines. I raised a complaint for wrong delivery, cancellation and refund. However, i have received a response that the product is as per specifications and hence cannot be returned. I have repeatedly requested them to review their response as it is only after confirmation from industry buying that i have placed the order. However, they keep repeating their response that the product delivered is as per specifications. I have tried reaching them on phone too, but they do not respond. I feel cheated and request for justice. Was this information helpful? | |||
Mar 31, 2019 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Feb 22, 2019 IndustryBuying.com Customer Care's response Dear Vishal, Greetings from Industrybuying.com! This is in regards to your order 5318509. Kindly accept our sincere apology for the inconvenience caused to you. We're writing to let you know that we have escalated your case to our concerned department regarding wrong product. We shall get back to you shortly in this regards. Kindly allow us bit more time. Rest assured, we are working on your concern and surely try to resolve this issue at the earliest. Thank you for your cooperative support with us. Have a good day !!! Warm Regards, Customer support Team IB | |||
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