[Resolved]  IndustryBuying.com — My order not delivered

I ordered a vacuum cleaner from Industry buying.com. and paid using Net banking.My order id is 1161135. Even after three weeks they didn't start processing my order. Tracking record shows that order is booked but processing not started. They are not refunding my money or not even answering my mail.
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Dec 17, 2016
Complaint marked as Resolved 
IndustryBuying.com customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2016
IndustryBuying.com Customer Care's response
Dear Customer,

Kindly accept our sincere apology for not being able to satisfy your requirement.
We would like to inform you that due to product availability issue with the vendor your order has been cancelled from our side & refund for the same is also done from our side on Nov 15th with reference id. 582ab0f31fa86. Thank you for your patience & support. Thanks ! Team IB
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