[Resolved] IndustryBuying.com — my order number[protected] dt july 11 2017, complaint number 00261930

Sundararaj Subbarayalu

from Chennai, Tamil Nadu

Address:

New Delhi, Delhi

My above order is 15 days old and it still has not been delivered. I have been running pillar to post to get to know as to when my order will be executed. I have contacted your toll free number and i keep getting a standard response that the matter has been escalated and i will get an update in two to three days, off late i think my calls have been barred by your customer cell as it gets disconnected after the voice prompt. I am unable to get any response from your chatbot too. I have reached your sales department too and they promise that someone will contact me but no one has. I have had a terrible experience so far. Is this who you treat all your customers?

Can you please give me a form date of delivery?

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Sep 1, 2017

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Jul 30, 2017

Updated by Sundararaj Subbarayalu Thank you. They have initiated a refund.

Verified Support

Aug 01, 2017

IndustryBuying.com Customer Care's response Dear Customer,

We deeply regret for all the inconvenience caused. Kindly be informed that due to product availability issue with vendor this order has been cancelled from our side & refund for the same is also done on 29th July with transaction id. [protected]. We really apologies for the inconvenience once again.

Regards,
Team IB