[Resolved] IndustryBuying.com — Non delivery | |||||
Order no.485964 dt. 27/02/2016 for rs. 53, 612/-, for 8 laboratory instruments. Its 9th april and order partly executed, bulk density apparatus valuing 15, 758/- shipped over a month back has not been received, soo far (.) digital melting point apparatus valuing rs. 12, 091/- after holding for 1 month got cancelled due to discontinuation of model, even after cancellation by them its over 10 days and there seems to be no refund soo far (.) similarly 2 more items got cancelled by them after holding it for almost 2 months, issue is with the refund of it not done soo far (.) Another order no. 514446 dt. 11/03/16 for rs. 1, 281/- after holding it for nearly 25 days met with cancellation from their end, their vendor failed to supply, agreed, but the refund is very much in industry buying hand, must have sent 3 mails to them, which unfortunately remaind un-responded, total silence observed by them (.) big chunk of funds involved, please come to our rescue, this is s.O.S call (.) Was this information helpful? | |||||
Apr 12, 2016 Complaint marked as Resolved Immediately after logging complaint on this forum, I received reply from them in the same forum and below my complaint, that my refund is being initiated, and within 48 hours I could see reflection of Proceeds getting credited to my account (.) My humble thanks to them (.) However my another Order No. 487048 dated 28/02/2016 for Rs. 4, 266/- against which Rs. 3, 612/- is yet to be reimbursed by them (.) Neither there was any reply towards it after lodging complaint on this forum, till date (.) We are keeping high hopes that they will do the needful, at an early date (.) IndustryBuying.com customer support has been notified about the posted complaint. | |||||
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Khasra No. 401, 402, 1st Floor, Ghitorni, Delhi, Delhi, India - 110030
We regret for the inconvenience caused to you.
We would like to inform you that Product availability is governed by vendors. if vendor doesn't have it we have to cancel order. we are working on system where product will automatically become out of stock based on vendor input.
And regarding to your order 485964 we have already done the refund against the cancel & undelivered products.and for order id 514446 we have initiate the refund and will be refunded within 24-48 working hours.
We request for your patience and support while your refund is being processed.
We really apologies for the inconvenience once again.
Thank you for your support.
Regards,
Team IB