[Resolved] IndustryBuying.com — non-delivery of one item and no refund for a defective item | |||||
Subject: order no.[protected] for three items 1. I had ordered three item from industrybuying on 23 june 2017. 2. Payment for same (Rs. 3982/-) was made the same day and the order was confirmed vide their email dt 23 june 2017. 3. The status of the three item is given below: - stanley glass cutter: received on 30 june 2017. - ceasefire abc powder fire extinguisher 1 kg: received on 12 july 2017. Was a defective piece. Return initiated on 12 july 2017. Collected by courier on 15 july 2017. Refund awaited despite numerous reminders (Chats, phone, emails). - gardena sb universal tap connector: yet to be received (As per industrybuying’s email dt 23 june 2017, it was to be despatched by 30 june 2017). 2. Quite evidently, this firm, while posturing to be an e-retailer of international standard, is more like a badly run, adulterating kiryana shop in a village. Was this information helpful? | |||||
Sep 4, 2017 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Aug 01, 2017 IndustryBuying.com Customer Care's response Dear Customer, We deeply regret for all the inconvenience caused to you. Kindly be informed that the order item Gardena SB Universal Tap Connector Gardena 5 is under process & we have also escalated a case to our concerned department to ship this order at the earliest. Regarding the returned order item Ceasefire ABC Powder Fire Extinguisher 1 kg. Refund against this order has been already done from our side on 26th July with transaction id. 59781aa00174a. Regards, Team IB | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
677
Pending
13
Resolved
419
Khasra No. 401, 402, 1st Floor, Ghitorni, Delhi, Delhi, India - 110030
Kindly accept our sincere apologies for all the inconvenience caused to you. We would like to inform you that due to product availability issue with vendor your order has been cancelled from our side & refund for the same is also done on 2nd Aug with transaction id. 4154149592. We deeply regret for the inconvenience once again.
Regards,
Team IB