[Resolved] IndustryBuying.com — non refund of money paid

sunitpintogoa

from Arambol, Goa

Address:	403601
Website:	www.industrybuying.com

I placed an order through www.IndustryBuying.com portal for an item of high value. The order didn't get placed successfully on the portal, however the money was debited from my bank account. Its been over 7 months now and I still have not received my money back. I do not know what kind of payment gateway they are using but it appears to be fraudulent. I have been told by them they have not received the funds and to check with the bank. On checking with the bank the bank is stating that the payment went through successfully Where is my money lying its not a small amount and I should have got the refund max in 2-3 weeks not 7 months.

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Jun 9, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Kindly accept our sincere apology for the inconvenience caused. We request you to share your our transaction id/Reference number or statement, so that we may look into the issue and try to assist you in a better manner.

Warm Regards,
Customer Support
Team IB

Verified Support

Apr 27, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Kindly accept our sincere apology for the inconvenience caused. We request you to share your transaction id/Reference number or statement, so that we may look into the issue and try to assist you in a better manner.

Warm Regards,
Customer Support
Team IB