[Resolved] IndustryBuying.com — Order 1153490 received in not working condition and repeated requests of return are not being answered

Sharmistha Banerjee

from Delhi, Delhi

Address:	Bangalore, Karnataka, 781039
Website:	www.industrybuying.com

I had purchased MetroQ 60 V 5 A Digital Power Supply MTQ-6005. Order number is 1153490. The product has been received in non-working condition. I reported the same by email to the company. They asked me to send some pictures and I sent the same to the company. Its been already 19 days. But they have not yet responded back.

I want to return this product.

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Jan 30, 2017

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2016

IndustryBuying.com Customer Care's response Dear Customer,

Kindly accept our sincere apologies for all the inconvenience caused to you.
We're writing to let you know that you we have escalated your case to our concerned department. We request you to allow us a bit more time as we're working on your concern and shall update you on this concern at the earliest. Your patience & support is highly appreciated.

Regards,
Team IB

Verified Support

Dec 28, 2016

IndustryBuying.com Customer Care's response Dear Customer,

Kindly accept our sincere apologies for all the inconvenience caused to you.
We would like to inform you that we have arranged the reverse pickup against your order from our side. We request you to keep the product in packed stage with all the original tags/invoice intact. Thank you for your patience & support in this regard.

Regards,
Team IB