[Resolved] IndustryBuying.com — order dispatch and delivery, worst customer care.

Chinmay B

from Bengaluru, Karnataka

Address:

New Delhi, Delhi

With respect to order number[protected] placed on e commerce site http://www.industrybuying.com on 14th aug 2018 for 2 number bata industrials shoes. After repeated efforts of contact 1 shoe got dispatched and reached us on 29th august, but it is wrong sized. Our order is for size 7 and we got size 6. And the other shoe never shipped. We are trying to contact there customer care number[protected] for 1 week now, no response, always busy and some time number doesn't exist reply on call. When reached on chat service they have no courtesy to respond the queries and resolve, shows there audacity to copy paste a ready script saying to cancel the order. Want you to take proper action against this provider and teach a lesson to not to play with customer's mental peace and negligence on them.

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Oct 13, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Kindly accept our sincere apology for the inconvenience caused to you. We would like to inform you that we have already forwarded your concern to our concerned department. We request you to allow us more time for dispatch of remaining product. Moreover, We would like to inform you that we offer Return/Replacement within 7 days of delivery of the order. Unfortunately, we have received your complaint after the policy period. So, we are not able to entertain it. We request you to go through the link once mentioned below.Regards, Team IB
http://www.industrybuying.com/promotions/return-refunds/