[Resolved] IndustryBuying.com — order id[protected] wrong model delivered

Hemanthhbk

from Idukki, Kerala

Address:	New Delhi, Delhi, 110030
Website:	www.industrybuying.com

Hello team,

Below is the message i sent to their team and attached all images,

I have ordered for product hikvision 1080 p 8 channel
Turbo hd dvr ds-7208hqhi-
F1 and invoice also refers the same.

Inturn i have received wrong model hikvision ds-7208hghi-f1.

Please process the return request and refund the bill amount.

Merchant never responds, it is almost a week they have delivered cheapest product model. They do not have customer care number to reach them and they do not respond through mail.

I suspect it seems to be fraudulent website.

Their customer care no[protected]

Hope team will send positive response for me.

Thanks.

+3 photos

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Jan 28, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2017

IndustryBuying.com Customer Care's response Dear Customer,

We regret for all the inconvenience caused to you. We would like to inform you that we have arranged reverse pickup from our side. Your order will be picked up within 2-3 business days. We request you to keep the product in packed stage with the invoice.

Thank you for your patience and support.

Regards,
Customer Support
Team IB

Jan 04, 2018

Updated by Hemanthhbk The product is picked and delivered to their company by 03-01-18, when I call their customer care they are asking me to wait for 2 more days to decide whether they will initiate the refund and confirm back. The order was placed on 9-12-17, it's going to be 1 month now. They are not responding properly to the customer, customer support is worst.