[Resolved] IndustryBuying.com — Order not delivered more than 20 days: order id: 921002

Senthilmurugan_N

from Delhi, Delhi

Address:	110030
Website:	www.industrybuying.com

Order id: 921002
Payment done.
I have ordered three items. (Commitment 4-7 days)
One item received.
Two items are pending since 18-aug-2016. (20days as on 7-sep-2016)
I have mailed to [protected]@industrybuying.com — not resolved
I have called customer care[protected]Toll free) — not resolved

Expected resolution:
1) need clarity when the remaining two items will be delivered.
2) expecting parts urgently
Please resolve.

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Oct 17, 2016

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2016

IndustryBuying.com Customer Care's response Dear Customer,
Please accept sincere apologies for all inconvenience.
There was an issue from vendors end.
Now we have got an update from our vendors that product will be procured within 3-4 working days.
Kindly let us know if you are ready to wait.
Thank you for your patience and support.

Regards,
Team IB

Verified Support

Sep 14, 2016

IndustryBuying.com Customer Care's response Dear Customer,
Please accept sincere apologies for all inconvenience.
There was an issue from vendors end that product is not available. so we cancelled your order & proceed refund against sku AU.AU.EX.EX.1523116 & AU.AU.EX.EX.326010 with the refrence id 57d914cfc324f today. We regret for the inconvenience once again. Thank you for your patience and cooperative support in this regard.
Regards,
Team IB

Verified Support

Sep 14, 2016

IndustryBuying.com Customer Care's response Dear Customer,

Please accept our sincere apology for all the inconvenience caused to you.
We're writing to let you know that due to some lsp issue we are not able to deliver your order. So, we have done the refund against both the undelivered products on 14th Sep with reference id. 57d914cfc324f. The same will be reflected in your account within 2 business days. Thank you for your patience and cooperative support in this regard.

Regards,
Team IB