IndustryBuying.com — order not received... fraudulent and cheating!!!

Hi

This is related to order no[protected], done on the date 10th june 2020. Order got shipped on 24th june 2020 after repeated calls. Then the shipment is processed for return which i have not requested. Your customer care is not at all reachable and always disconnecting. You do not have alternative numbers or escalation. Ivr option 2 always discnnects call, and if you use ivr option 1, sales guys just transfer the call without even listening to you and call disconnects during transfer.

Your application, website and customer care takes many days to update every status. Your application do not list the tracking number and do not show status. Effort to reach your customer care is in vain.

I presume you are doing this to create healthy balance sheet and cash rotation for your company by duping customers on product availability. To explain that conclusion, you make the customers order the listed product, make them wait for more than a month, create shipment return to hold on to the money received from customer and there by you are ensuring healthy cash flow to your company. Your customer care call disconnections exactly started happening on 28th of the month, so that customers cannot request cancellation and your balance sheet for the month is healthy.

Now coming back to the order and resolution, you stop doing all this fraudulent activity, manually cancel my order and refund my money. And stop doing this for other customers. Legal action will be taken against mr. Rahul shah and ms. Swati shah, founders of industrybuying.com as i have compained this to other consumers forums as well. The action on this compaint will determine next course of legal action by lawyers from tamilnadu state consumer dispute redressal commission. Hope industrybuying.com understands the consequences.

Thanks
Sukumar