IndustryBuying.com — Order not received - Order No : [protected]

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I have placed order for engine oil wide order no [protected] on 26 May 2022. Status of order is showing as processing since 7 days. I have made payment at the time of order booking only as cash on delivery option was not available. Customer care number is always busy and if connected, executive tells that we will escalate this issue. Seems that industrybuying.com is not genuine website and cheats its customers.
Now after 8 days order has been cancelled when I call the customer care. Now awaiting for refund.
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