[Resolved] IndustryBuying.com — Order Placed, not reflecting under account

DevanJNair

from Bangalore, Karnataka

Address:	560068
Website:	www.industrybuying.com

Hi,

I ordered Ceat Gripp 6 ply 3.50-19 Tube Type Tyre For Motorcycle (http://www.industrybuying.com/tyres-ceat-AU.TY.TY.538916/?q=ceat+3.50-19&cat=) and 3M safety goggle from this website and paid 2528 through netbanking, the money has been deducted under transaction number - [protected].

The order details are not visible under my account in website and customer care number is not being picked up by anyone[protected].

I feel this is a fraud website with bogus order mechanism. Please assist in recovering my money.

Was this information helpful?

No (0)

Yes (0)

Jul 12, 2017

Complaint marked as Resolved

Finally received the refund after escalating through multiple channels on Social Media, ConsumerComplaints and National Helpline for Consumers.

IndustryBuying.com customer support has been notified about the posted complaint.

Jul 05, 2017

Updated by DevanJNair I finally was able to get in touch with customer care today. After 12 calls (7 connected, others were disconnected), they have agreed to cancel the order.

Verified Support

Jul 08, 2017

IndustryBuying.com Customer Care's response Dear Customer,

Kindly accept our sincere apologies for all the inconvenience caused to you. We request you to let us know your order id, so that we may assist you in a better way. We request for your patience & support in this regard.

Regards,
Team IB

Jul 10, 2017

Updated by DevanJNair Finally managed to get in touch and after 5 different calls, managed to get industrybuying people to process my refund. They claim refund is processed on 6th July but I do not see it in my account. Now they are asking me to contact the bank saying "Bank might have placed it on hold". What a joke!!!

I anyway contacted the bank, there is no refund initiated from anyone to my account.

Beware of the scamsters on Industrybuying.com, do not place any order with them.

Jul 10, 2017

Updated by DevanJNair Now I have been asked to send a screenshot of my account statement, that again is breach of privacy. This online portal seems to be very shady.

I am online with customer care, scared if the call will be disconnected or my money will be gone.

Jul 10, 2017

Updated by DevanJNair There is no update on this after sending screenshot of bank statement. They are asking for 4 working days to just verify that I have not received the refund. I think I should have read reviews on Mouthshut.com before proceeding with payment.

I seriously think the money is going to disappear.

Jul 10, 2017

Updated by DevanJNair Hi All,

Posted the same complaint on Facebook, my friend responded that his money has not been refunded too.

Will probably approach consumer court for this malpractice.

Jul 10, 2017

Updated by DevanJNair https://www.consumercomplaints.in/industrybuying-com-refund-not-received-against-order-cancellation-c1328118 - This is the same technique being used with me, they claim the refund is processed but it is not showing up in the account. Checked with Bank, they confirmed there is no refund directed towards my account.

This seems to be scam way of making money. When all other merchants refunds come through why will the bank not credit this.

Jul 10, 2017

Updated by DevanJNair https://www.consumercomplaints.in/industrybuying-com-refund-not-received-against-order-cancellation-c1328118

This is the right link

Jul 10, 2017

Updated by DevanJNair Hi All,

I have filed case through National Consumer Helpline -
Case# 342177 - http://www.consumerhelpline.gov.in/

Jul 11, 2017

Updated by DevanJNair There is no response, have called them twice today.

Standard answer is - "concerned team is looking into your issue".

Jul 12, 2017

Updated by DevanJNair Finally, received the refund.

Verified Support

Jul 13, 2017

IndustryBuying.com Customer Care's response Dear Customer,

We deeply regret for all the inconvenience caused to you. We would like to inform you that as discussed with you refund against your order has been done from our side, however we understand that it you had an unpleasant experience. Please be assured that we would try our best to improve it in the future.

Regards,
Team IB