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I placed an order with ib on 7-feb-2017 for a premier 18"x36"x78" stackable slotted angle rack.
I waited for a month and then contacted ib customer care on 6-mar-2017. They took down my details and said that someone will contact me in 2-3 days. I waited for a week and no one contacted me. I again reached out to ib on 13-mar-2017 requesting them to cancel the order and process a refund since i had fully paid for the order via net banking. I still am awaiting for a response from the ib cistomer care for the email i sent them on 13-march-2017. I have also sent them multiple emails asking them about my refund which has not been processed yet. It is over 2 months since i placed the order and i havent received the product nor they have processed the refund.
Since there is no response from ib, i am planning to take legal help and register a grievance in consumer court. Hopefully ib will respond to a legal notice. Was this information helpful? | 
This is in regard to your order 1771878. We would like to inform you that as we can check your order is successfully delivered at your location on 28th Apr. We request you to confirm the same, so that we may take appropriate action accordingly.
Regards,
Team IB