[Resolved] IndustryBuying.com — Prepaid order on the online site not delivered or trackable

Kshama Narayana

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka, 560076
Website:	industrybuying.com

I placed order on Mar 10th on industrybuying site - the order no provided was[protected]. I am unable to track this on the site /or reach them on their customer care number. Though they informed that the product will be sent within 7 business days - there is no sign of it even after 10 days. There is no option to cancel the order either. Please help to take action to return the money/ deliver the product.

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May 13, 2017

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2017

IndustryBuying.com Customer Care's response Dear Customer,

Kindly accept our sincere apologies for all the inconvenience caused. We would like to inform you that due to stock issue with vendor your order is not shipped from our side but we have also escalated a case for the same to our concerned department. Please be assured, we are working on your concern & will surely try to ship your order at the earliest. Thank you for your patience & support in this regard.

Regards,
Team IB

Verified Support

Apr 12, 2017

IndustryBuying.com Customer Care's response Dear Customer,

We really apologies for all the inconvenience caused to you. We're writing to let you know that your due to product availability issue with vendor your order has been canceled from our side & refund for the same is also done on 27th Mar with reference id. [protected]. We apologies for the inconvenience once again. Thank you for your patience & support in this regard.

Regards,
Team IB