[Resolved] IndustryBuying.com — Product received in defective condition, No response from Industrybuying for refund. | |||
Ref--Order No :[protected] I placed ordered for pair of side mirror for my car Maruti Astar. Delivered product was defective, hence I immediately contact customer care. Customer care executive ask me to send mail with all necessary information which was informed by customer care executive. Till date I have not received any response for collection of defective parts and refund of my payment. Here is history of my transaction. Order No :[protected] Order date: 24th Nov-16 Material delivered on : 7th Dec-16 Check material on : 10th Dec-16 (as I am out of city) Contact customer care on : 10th Dec-16 Resend mail on 12-Dec-16 Contact customer care on 16-Dec-16 for reminder. Send mail on 19-Dec-16 for reminder. I am not getting any update from industrybuying. All relevant document attached for reference. need early resolution and credit of refund. Was this information helpful? | |||
May 11, 2017 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Dec 26, 2016 IndustryBuying.com Customer Care's response Dear Customer, We really apologies for the inconvenience caused to you. We would like to inform you that as per our return/replacement policy in case damage/defective product delivered to customer it must be reported to us within 48 hours of delivery which is already expired in your case. Thank you for your understanding & cooperative support with us. Regards, Team IB Verified Support Dec 28, 2016 IndustryBuying.com Customer Care's response Dear Customer, We regret for the inconvenience caused to you but kindly be informed that policies are same for all the customers & we have clearly mentioned on our site that in case damage/defective product delivered to customer it must be reported to us within 48 hours of delivery. Thank you for your understanding & support. Regards, Team IB Verified Support Jan 06, 2017 IndustryBuying.com Customer Care's response Dear Customer, Sorry but we cant do any thing in that case as our vendor will not take back the material after the policy period. Regards, Team IB | |||
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Khasra No. 401, 402, 1st Floor, Ghitorni, Delhi, Delhi, India - 110030
17 december and 24 december purchase speaker
My number is [protected]
I have bought speaker but they have not delivered product.
After calling, They told me that product has been cancel due to not available of product.
My concern is that I have wasted my time .It is bad and very bad service..