[Resolved] IndustryBuying.com — Refund Issue of order[protected] with industrybuying.com

Sagzshah

from Surat, Gujarat

Address:	Vadodara, Gujarat, 390025
Website:	IndustryBuying.com

I placed order on 21st June which order id is[protected]. somehow i cancelled order same day. and i received cancelled order confirmation mail from you on 28th June stated that "Refund of Rs. 4398.0 on your Order No:[protected] with Industrybuying.com has been processed and will be credited to your account in the next 2- 5 working days." it is almost 9 working days completed and i still not seeing amount in my statement. can you please look in to matter and reply me ASAP.

I spoke many times with industrybuying.com customer representative but never received satisfactory reply. they provide me transaction id and check with credit card provider. i spoke to credit card provider about this and they said they won't be able to trace transaction id. all they are saying that there is no refund reflecting in my account and suggest to ask merchant.

NOW MATTER IS MERCHANT SAYS CONTACT CREDITCARD PROVIDER AND CREDITCARD PROVIDER SAYS CONTACT MERCHANT.

WHAT SHOULD I DO?

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Aug 13, 2017

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

IndustryBuying.com Customer Care's response Dear Customer,

We deeply regret for all the inconvenience caused to you. We would like to inform you that as we confirm with our concerned department refund against your order has been done on 10th July with transaction id.[protected]. Thank you for your patience & support.

Regards,
Team IB