IndustryBuying.com — Replacement and refund

I have order one model they send other model that to fixing a sticker on the box as the product I ordered and with fully damged like a worstever by courier so immediately I put a mail to company as well courier np response for 2days nxt they mailed as they may collect as soon as possible but didn't find any one from4days order id 133889 usha pedestal fan as below bellow image color model evry thing changed I ordered helix pro they send just normal helix model like splender and splender plus bike