[Resolved] IndustryBuying.com — Replacement of broken product received

sukhi76

from Hyderabad, Telangana

Address:	New Delhi, Delhi, 500015
Website:	www.industrybuying.com

Dear Sir
Refer our order No[protected]!
Quantity TWO Precise Table top Magnifier with Light, 5x were purchased vide the above mentioned. One of them had its lamp broken the moment package was opened.
The issue was flagged immediately with their customer care.
It has been two weeks since we raised the flag for the issue. We haven't received any reply from their side.
It seems the issue is being taken very lightly or being ignored.
It is extremely unprofessional of these people and further delay from their side will compel me to resort to formal complaint on various fora and possible black-listing.
I would like to know the status ASAP.

Regards

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May 2, 2017

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2017

IndustryBuying.com Customer Care's response Dear Customer,

Kindly accept our sincere apologies for all the inconvenience caused to you.
We're writing to let you know that we are arranging the reverse pickup against your order from our side. We request you to keep the product in packed stage with the invoice & all original tags intact. Once the product return to us thereafter we'll update you further. Thank you for your patience & support in this regard.

Regards,
Team IB