[Resolved] IndustryBuying.com — return of damaged item received received online not responded

vijayakumarym

from Bengaluru, Karnataka

Address:

560072

Item received is damaged condition. Maxvolt domestic water pump received is physical damaged. Bottom body is broken, so body is not resting on the floor. Fan cover is bent and bulged inside, obstructing the motor rotation. I request you to please replace with good one.
I am finding very difficult in return/rejection is very difficult. it should be customer friendly.

Contact
VIJAYAKUMAR ym
[protected]

+3 photos

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Oct 6, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Sep 01, 2018

Updated by vijayakumarym I have sent 3 times no reply.

Verified Support

Sep 05, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Kindly accept our sincere apology for the inconvenience caused to you.We request you to share images of the product on our mail id [protected]@industrybuying.com with the internal & external Packaging from different angles. We also request you to share label image which was glued on the box when it was delivered to you.
NOTE: SKU image is mandatory and share the images in JPEG format within 24 hrs.

Regards,
Team IB

Sep 12, 2018

Updated by vijayakumarym Images in jpeg added