IndustryBuying.com — Selling below standard tools

I had placed order for yato ph00 x 65 mm screwdrivers 2 nos. On 27.04.2022. Product displayed on site appeared to be okay, but on receiving it, it was totally below standards and ruled with tip not tempered nor hardened.

I requested a return & refund through email, called them up twice on the day after i receiving product, tried to explain them everything, but they denied the return request.

Customer care has little or no technical knowledge and are incompetent.