IndustryBuying.com — Sending the wrong product of cheaper value | |||||
I have order this v-guard vgsd 50 (images no.1 & 2) from this website, however i have received the wrong product v-guard vg50 (images order received - which i have been already using for last 2 years). I have ordered the vgsd 50 maroon color as i have purchased new maroon color fridge but i have received cheap looking white stablizer. there is a lot of difference in models (difference in image attached) I need the resolution asap, although i expect less on such a unprofessional act already faced from industrybuying. I think will never buy anymore from industrybuying and never recommend it to others, worst experience of lifetime till date by online shopping. Was this information helpful? | |||||
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IndustryBuying.com customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
They have a reverse pick up without informing me on email or phone, suddenly a courier guy comes to me and ask for the stablizer. How can i give them the product without any assurance from Industrybuying about my refund or replacement? I clearly told them first dispatch correct product or initiate my refund only after that I will return the product, otherwise I will be on loss for 1200plus bucks plus no prodcut. I know its normal procedure but I cant trust a new less known website for this.
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Khasra No. 401, 402, 1st Floor, Ghitorni, Delhi, Delhi, India - 110030
We really apologies for the inconvenience caused to you.
Kindly be informed that we have already arranged the reverse pick up from our side via e com courier but we got the update from them that customer refused to handover the product but as per your request we have again escalate your case to our concerned department with reference no. 00080879. We'll try to resolve this issue at the earliest. Request for your cooperative support with us.
Regards,
Team IB