IndustryBuying.com — wrong product delivered and not refunding the amount.

It was my first time order from industrybuying.com made on 18july2020 order no:[protected] items) for which i paid in advance for all the items and it all started as 1st item was cancelled by them and was not intimated or refunded and came to know only when i enquired and then only they processed the refund. Then 2nd one item agripro electric bio shredder was delivered 26july2020 and i had complained immediately on 27july2020 via customer service number [protected] that the product has missing electric cable without which i cannot check if the product is in working condition or not as there is stipulated time to return the item. So, they advised me to write email to [protected]@industrybuying.com and then only they will consider my request. Then the same day i had emailed regarding the missing electric cable and also requested them to take the product back if they cannot complete the product functioning. But they never bothered to resolve or take the product back or refunded the amount for agripro electric bio shredder in spite of me satisfying all their terms as per their return and refund policy.in between chasing them for refund on this product i had enquired on balance 2 products status as they were not delivered and again, they cancelled without any notification and did not initiate refund unless i requested them again and again. Such actions of this company clearly attract scamsters who cheat people through online shopping portal and who totally ignore customer complaints and do not have any fear towards the law. Very disappointing to know that in spite of having ms. Swati gupta and mr. Rahul gupta being the co-founders of the firm boasting of their great background experience are maintaining such disgraced service to their customers.