[Resolved] IndustryBuying.com — Black & Decker PW1570TD

[Resolved] IndustryBuying.com — Black & Decker PW1570TD

D dbsbhat from Bengaluru, Karnataka

1. Industrybuyings' customer support is very poor (0 out of 10). Reason Do not even respond to the email. The customer support team at the toll free number say that they will respond to the queries by mail but i got response only after several calls. 2. The product delivered on the date scheduled but with one part missing, effectively i am unable to test the product (the pressure washer). I wrote a mail to know where i can buy the missing part so that i can at least try the product if it is working or not. No reply. 3. The pressure washer housing(plastic body) had a damage marks - the Origianal Orange color turned white indication of high force impact. However at this point of time i donot know if the product has any functional defect. Was this information helpful? No (0) Yes (0)
May 10, 2017 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Sep 02, 2016 IndustryBuying.com Customer Care's response Dear Customer, We really apologies for the inconvenience caused to you. We request you kindly let us know your order id. or complaint no. so that we may assist you in a better way. We request for your patience and cooperative support in this regard. Regards, Team IB Sep 02, 2016 Updated by dbsbhat My Order Id is 939508 Verified Support Sep 09, 2016 IndustryBuying.com Customer Care's response Dear Customer, Please accept our sincere apology for all the inconvenience caused to you. We're writing to let you know that we have already escalated your complaint to our concerned department & they are working on it. We request for your patience and cooperative support in this regard as it is taking more than appropriate time to resolve this issue but we assured you that we will definitely try to resolve this issue at the earliest. Regards, Team IB Oct 07, 2016 Updated by dbsbhat Only apology mail i received, No further action. i provided the details that you needed, What next? i do not think you are a company who forget about customer as soon as you get your money.
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Comments

Suvendu Kumar Satpathy

from Surat, Gujarat

I have received wrong product and same was return back to supplyer but after one month still I have not received refund amount. So many times discuss with customer care representative every time they assuring that I will receive refund within two working days. My order no is 870716. Please revert back
Best regards
Suvendu satpathy
[protected]

IndustryBuying.com Customer Care's response, Sep 9, 2016

Verified Support

Dear Customer,

We really apologies for any inconvenience caused to you.
We're writing to let you know that refund against your order is already done from our side but if the same is not reflected in your account than kindly coordinate with your bank or send your bank statement to us. So, that we may assist you in a better way.

Regards,
Team IB