[Resolved] IndustryBuying.com — Executive chairs purchased

gem2005

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 641045
Website:	www.industrybuying.com

We purchase around 6 executive chairs which cost us around rs 3600 each in march 2017. The product came in two batches for which there was no proper email communication. We took over 2 weeks to install the chairs as we were shifting to our new office. Once installed we came to know the poor qulaity of the handles, seat cover torn at many places, handles bent, poor seat cover quality, wheel not working properly after using for hardly just 1 week. When called them they updated that within 48 hours we should have updated them. My question is why you have allowed poor quality vendors to market their products in your website. It shows how they have streamlined their vendors in their website.

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Jun 1, 2017

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

May 01, 2017

IndustryBuying.com Customer Care's response Dear Customer,

We regret for all the inconvenience caused to you.
We're writing to let you know that in case a damage/defective or wrong product has been delivered to customer it must be reported to us within 2 business days & the same is also mentioned on our site as well. So in that case we are not able to entertain your complaint from our side. Thank you for your understanding & support in this regard.

Regards,
Team IB