[Resolved]  IndustryBuying.com — Fraud/Cheating against Online Shopping

Complaint against the Order ID : 53190 for Tree Prunning Saws Qty: 1Rs. 1092 Order Date : 01 Oct 2015 and another one Order ID :[protected] items electrical home Wires)Order Date : 02 Oct 2015 Amount Rs: 34159, I have already made the Payment through Net banking at the time of order. But The Seller send the item
connect with Order ID 53190 by 'COD' ( Cash on Delivery) so, that was not Received. and 2nd consignment as per Order Id 129838, which three items out of 13 items was Received on[protected]. after no responds from Industry Buying at this time. Please involve this case with industry Buying persons

Hi,

Still I did not hear from IB,
Almost 15 days till now item picked return by Delivery Courier their own no refund i have all proofs that after failure of delivery time lines i have cancelled order & reordered same product from different site & same is got delivered before IB attempt to deliver which was cancelled & same is delivered to mail room by force after sending back twice based on IB executives guidance.
Order issue not solved by IB more than a month, team is fail to address.

I have copied recent communication about issue below for better understanding.

I have Document signed by Courier partner (Delivery courier) stating it was delivered forcefully.
same was returned their own.

whom to approach to fix issue.


From: Harischandra Prasad, Vundavalli

Thanks & Regards
Hari

From: Harischandra Prasad, Vundavalli
Sent: Thursday, March 24, 2016 4:01 PM
To: 'we care'
Subject: RE: Fwd: Your order with Industry Buying has been shipped [Order ID: 457647]

Hi,
What is the outcome?

Thanks & Regards
Hari

From: we care [mailto:[protected]@industrybuying.com]
Sent: Monday, March 21, 2016 2:41 PM
To: Harischandra Prasad, Vundavalli
Subject: Re: Fwd: Your order with Industry Buying has been shipped [Order ID: 457647]

Dear Customer,

Apologies for the inconvenience caused to you.

We have escalated your issue with our concerned team.

We shall get back to you shortly in this regards.

Regards,
Team IB


industrybuying.com
India's Largest Industrial Superstore
Order over 250, 000 items Online
Free Shipping All Over India on Online Orders
HelpLine: +[protected]
E-mail: [protected]@industrybuying.com; Customer Support: [protected]@industrybuying.com
DELHI | BANGALORE | PUNE | KOLKATA

On Mon, Mar 21, 2016 at 9:32 AM, Harischandra Prasad, Vundavalli wrote:
As your team not taking proper action & not processing refund I am reporting to concerned authorities.
I would like to let you know that you courier partner executive signed on document with his contact no where in mentioned it was delivered forcefully & same is pulled back.
This evidence with my office video clipping I will submit to concerned authorities on request.
Thanks & Regards
Hari

On 10 Mar 2016 13:59, "HARISCHANDRA PRASAD" wrote:

[protected] Forwarded message[protected]
From: HARISCHANDRA PRASAD
Date: 10 March 2016 at 13:54
Subject: Fwd: Your order with Industry Buying has been shipped [Order ID: 457647]
To: Harischandra Prasad V

[protected] Forwarded message[protected]
From: we care
Date: 8 March 2016 at 15:03
Subject: Re: Your order with Industry Buying has been shipped [Order ID: 457647]
To: HARISCHANDRA PRASAD
Dear Customer,
Apologies for the inconvenience cause to you.
Kindly find the attached POD details shared by our LSP partner.
As per the POD details the order has been delivered to you.
Request you to check the same.
Thank you for your patience and support.
Regards,
Team IB


industrybuying.com
India's Largest Industrial Superstore
Order over 250, 000 items Online
Free Shipping All Over India on Online Orders
HelpLine: +[protected]
E-mail: [protected]@industrybuying.com; Customer Support: [protected]@industrybuying.com
DELHI | BANGALORE | PUNE | KOLKATA

On Tue, Mar 8, 2016 at 11:22 AM, HARISCHANDRA PRASAD wrote:
Dear all. As I expressed in my mail. Industry team & Delivery team made mess whole transaction. Ten trying to delivery forceful. I personally sent back shipment. Again they tree to deliver. Even I have instructed to Industry team & delivery team not to delivery as delivery time lines are met.
Bottom line til. Now I did not received item & I am not ready to accept item at any cost.
If courier guys delivered ask them to Pull back. I have ordered same from another vendor after giving instruction to cancel order to industry team. I have got delivery as we'll before you attempt for delivery.
My all communications are Evidence for complete history.
Request you to process the refund.
On 8 Mar 2016 10:55, "Industry Buying" wrote:
Dear Customer,
Thank you for your order. Your order has be shipped to:
Harischandra Prasad V
EMP ID I321802, BLR01, SAP Labs India Pvt Ltd,
138, Export Promotion Industrial Park, Whitefield, Bangalore 560 066
Bangalore - 560066
Karnataka, India
It has been shipped with tracking number: S[protected]
on date: Feb. 27, 2016, 11:14 a.m.
You can track your shipped order :- https://track.delhivery.com/
Ordered Items:
S.No Item Quantity Price Tax Subtotal Status
1 Big Bull BBF1004 Hydraulic Bottle Jack - Capacity (10 Ton) 1 piece Rs. 1, 422.00 Rs. 68.00 Rs. 1, 422.00 Shipped
If you have any questions about your order, please write to us at [protected]@industrybuying.com or call us at[protected]Toll Free), 9am-8pm (Monday-Saturday). You can find your order details at //www.industrybuying.com/user/orders/
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-
Team Industry Buying

complaint against order No 707977 Vide their Inv No IBW[protected], goods of Air Cylinder with 2 holes of Air Inlet and outlet and other holes for fixation in the machine as per their website picture, but where as goods received without the screw fixation hole, complaint made on the same day on receipt, the customer care department nbody understand our explanation and do not know how t explain the expert team, we have tired of contacting the customer team, and finally decide to make legal complaint against this wrong shipment.

we hope the expert teams eyes has to be examined. really upset upon their cheating shipments, and prodution was affected since last week, we have to recover the production loss expenses through court.