IndustryBuying.com — No delivery date provided for items ordered

I have ordered stanley 1/2 inch 4 mm hexagonal bit socket stmt73371-8b-12
Qty: 3 and paid the billed amount upfront. However i have not been provided an estimated delivery date against the order no :[protected]. Customer support no. Is not connecting, and sales team are not taking calls for customer issues. I had ordered online only because of emergency requirement but am afraid that i will not receive the products in time.