[Resolved] Infibeam — order id 21264166...power bank

SANTOSH CHAMOLI

from Amritsar, Punjab

Address:

308 tru air force mundra road bhuj, Kutch, Gujarat, 370001

Sir i ordered a power bank from infibeam thorugh online in jaunary 19...payment had been done online also... my order id is 21264166...i checked from infibeam customers many time but my order was not tracked exactly wher it was... and now i checked on 26 mar 19 from infibeam customer care, they told that this product is being delivered to me on 15 mar 19...but till now i did not get my order...please check that to whom the company has given my product without my permission...thanx

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May 8, 2019

Complaint marked as Resolved

Infibeam customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2019

Infibeam Customer Care's response Dear Santosh,

We apologies for the inconvenience caused. Please be assured, our logistics team is currently checking with the courier partner for proof of delivery. We will be getting back to you with the update very soon.

Regards,
Ranjit

Verified Support

Apr 04, 2019

Infibeam Customer Care's response Dear Santosh,

As per the update received from courier team, the courier partner is failed to provide a valid proof of delivery in given time line and therefore, we have initiated refund of Rs.924 on 04-Apr-2019 from our end. However, it may take up to 5-7 working days to get reflected in the source account.

Any inconvenience caused is deeply regretted.

Regards,
Infibeam.com