Infrastructure Development Finance Company [IDFC] — idfc mutual fund/idfc premier equity-growth didn't get redemption amount

Address:	Mumbai City, Maharashtra
Website:	www.idfcmf.com

I have invested in idfc premeir equity fund - growth - (Regular plan). My folio no is 1423227, i noticed that there have been regular redemption from 2014 until 2017 for which the proceeds are not reflecting in my bank account. I took up the matter with idfc, nariman point office, and submitted my bank account statements from 2014 till aug 2017 along with a letter to investigate and inform me of the status of the redemption amount. After following up repeatedly i still have not got any update, customer service promise call back which never happens also the ext. Number of case officer provided did not bother to pick the phone. It is disappointing that money is lying with idfc for last 3 years and they never bother to contact despite having my contact details (Email, phone) since 2014.
Hope idfc will wake up and respond with details.