Infrastructure Development Finance Company [IDFC] — Loan, fake loan account

I see a loan account in my CIBIL from IDFC bank. Amount: 10, 000. It's realated zip paylater. The Zip paylater service is not available since a long. And IDFC bank was the first lender. Later the lender was also changed. But IDFC bank has not closed the loan account even after writing to them many times. Since September 2021 I am writing to them. Very frustrating...
Consumer complaints, kindly help close this fake loan account.
Loan account number: 40644174.
Date opened:[protected]
Date reported:[protected]
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Infrastructure Development Finance Company [IDFC] customer support has been notified about the posted complaint.
Apr 18, 2022
Updated by R Vimal
No response yet!!
Apr 20, 2022
Updated by R Vimal
It's already been more than 6 months. No resolution yet. @Consumer complaints, kindly do the needful. Otherwise I may need to take legal action or go and create a scene at any of the IDFC branch with the permission of reputed people. Kindly help consumer complaint team. Totally fed of this bank
Apr 20, 2022
Updated by R Vimal
Please do the needful
Apr 20, 2022
Updated by R Vimal
I hope consumer complaints platform will not fail
Apr 29, 2022
Updated by R Vimal
@ consumer complaints, no updates so far and the loan account is not closed still
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    Infrastructure Development Finance Company [IDFC] Phone
    +91 44 4564 4000 (Regd. Office)
    +91 11 4331 1000 (New Delhi)
    +91 80 4344 8000 (Bengaluru)
    Infrastructure Development Finance Company [IDFC] Address
    KRM Tower, 8th Floor, No. 1, Harrington Road, Chetpet, Chennai, Tamil Nadu, India - 600031
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