Infrastructure Development Finance Company [IDFC] — non payment of matured infra bond

Address:

New Delhi, Delhi

Folio no : idb0210998. (Buy back option after 5 years) i had invested in this bond. Now at the time of redemption i am being informed that since i have not submitted physical copy of the bonds before the given date hence the same would not be able to redeem. I have not received any correspondence from the idfc side regarding submission of physical bonds or am i a fool for not submitting the same. Now i am being told by the idfc executive that i will have to wait for another 5 years for redemption. Why should i wait for 5 more years.
Also i do not have a demat account. I want to redeem the bonds on the given due date. Please mail me the procedure for redemption in :[protected]@gmail.com. You can also write me in : b-43, freedom fighters enclave, new delhi-110068.