Infrastructure Development Finance Company [IDFC] — Swipe machine payment not released to vendor account

I had accepted some payments on 30-04-22 through their machine but payment has not been released to my account and some payments had to be reverted to customer as slip had not been generated and should not have been deducted from my customers account as it was a debit card but it was deducted than it should have credited back at earliest but still not reverted. Two other payments which were accepted by machine and charge slip also generated should have been credited to my account but still not credited. I feel we should stay away from such banks who do not provide good service to customers like Idfc bank.