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ING Vysya Bank

[Resolved]  Ing Vysya Bank — Charging for account closing

Address:New Delhi, Delhi, 110006
Website:ing vasya bank

My name is alok Verma and my ING vasya account number is[protected]. I did the request for account closing on 4 Feb 2016 at chandni chowk branch and same day I informed to bank through email also. After 2 months(April) I got a call form brach and asing to pay 834 INR to close this account cause of low balance charges for month of Feb and March. I asked him I given the request for account closing in month of Feb so why I have to pay the charges. I call on ING and lady told me she have a waiver of this amount and my account will close in next 24 hrs.

I called ING on April end and representative told me you account is still active. That time I lauched the complaint also for the same.Today(5 may) I got a call form ING and they said any how I need to pay this charges and if i wont do the charges will going up and up.
I did lots of call ING for the same concern and I didn't get any positive response. I wasted lots of money on call.
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Aug 9, 2021
Complaint marked as Resolved 
ING Vysya Bank customer support has been notified about the posted complaint.
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Comments

Dear Mr. Verma,

At the outset please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that, we have raised the issue to our concerned division for having the same checked and we shall revert to you at the earliest. We request your co-operation in the interim.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Team
Reply
Hi, Sorry for the experience. We have logged the request bearing number 1-[protected] on 05/05/2016, our branch officials will verify and get back to you. For further queries please write to [protected]@kotak.com or call us on[protected].
Thanks and regards,
Kotak Team
Reply

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    +91 22 3309 5000
    +91 22 3309 5060
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    Plot No C/12, G Block, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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