Ing Vysya Bank — Ill-literate Staff,Unprofessionalism,treats customers as fools and no response from top management memebers also

Address:

Hyderabad, Andhra Pradesh

Hello Srividhya Shankar, ING Vysya making fun out of the customer and thinking customer as fool "I WISH I SPREAD THIS TO EVERYONE". Narender - executive ING VYsya, took my documents on 5th of FEB 2015, I gave more than Sufficient proofs and documents required to him.He was up to date until he took our documents, all the verification was done, house verification guy said he will come but he never turned up. But everyday NARENDER keep on telling that " its approved ", "its approved" and he wasted my precious time not only time, meanwhile I would have given documents to some other bank where am already there existing customer. I work at QUALCOMM but my Payrolls are on Mindlance outsourcing company. It took odd 20 days of time for your "ILLETERATE " staff to realize that they cannot give a loan to the person on Mindlance payroll, "where as same Narender told me that "MAM YOU WILL GET LESS INTEREST AS PER YOUR COMPANY IF YOU TRANSFER YOUR EXISTING LOAN ALSO". I was least bother about applying the loan, since he himself told that it would go through I gave documents, and do you feel that customers are fools wasting time. And people at Himayathnagar branch (Telangana)are so unethical and unprofessional, if I go and ask who is the manager, some fool comes out with some stupid answers. I am only worried about one thing that why did you waste my time where I had some important commitment Scheduled because of ING Executive fake promise Where I committed on something which landed me on huge loss .Only because of your lazy and dumb staff entire my one month got wasted and landed me into trouble where ING is responsible for. Earlier also I had a very bad experience when my husband took a loan with ING . Non of the ING staff helped us with the issue.Its the Bajaj finance people who at least did customer service and helped to solve the issue. I have all the call recordings of your employee Narender, who told that loan is approved, just house verification is missed once its done..we will further process. This is literally fooling the customer.AND ANOTHER PROBLEM WITH INDIAN ING BANK MANAGER OR TOP MANAGEMENT IS THEY NEVER FEEL THE PAIN OF THE CUSTOMER NOR GIVE A GOOD CUSTOMER SERVICE. Very very Bad service from top management." After all this also I dont expect a positive solution from your management but still want to keep you posted on this. I will take a severe action going further on this.If required more information contact us, this message is been emailed to nodal officer also where my phone numbers are available. IF NOT NARENDER- EXECUTIVE WHO TOOK MY DOCUMENTS HAVE ALL MY PHONE NUMBERS AND MOST OF YOUR HIMAYATHNAGAR BRANCH SO CALL MANAGERS ALSO HAVE MY NUMBERS. Thanks, Keerthi