[Resolved] Inkgrid.com — Damaged nested stools received

nikx27

from Mumbai, Maharashtra

Website:

www.inkgrid.com

Dear team,

I had ordered nested stools from website inkgrid.com on 20/03/2016 (Received two order ids for the same product: 276502 and 276499). The merchant sent damaged and low quality product on 07/04/2016.

Since that day i have been following up with the merchant for refund. Earlier i received fake assurance that i will get a replacement product. Now the merchant does not revert to my emails and also does not respond to my calls. Contact details: call +[protected] or email [protected]@inkgrid.com.

I have clearly communicated to the merchant that i do not want replacement but want complete refund of the money (Rs. 4950).

Request you to please help in getting the refund of rs. 4950.

Thanks

Nikhil kale

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Jan 2, 2017

Complaint marked as Resolved

Inkgrid customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2016

Inkgrid Customer Care's response Sir,

We have redelivered you new nested stools as replacement to old one's in August 2016. Please mark the case as "RESOLVED"

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Comments

Inkgrid Customer Care

from Mumbai, Maharashtra

Verified Support

Sir,

Times there are issues in a delivery but its not always the case. Your pointing out service anomalies help us improve and get better each day. At the same time it help us hard negotiate with our vendors on quality and service.

We have replaced and delivered you the new items, We hope you enjoy the quality of the product. We know it took us 40 days to resolve the issue and thus we sincerely apologies for the delay and inconvenience caused.

Hope to provide a better service from hereon.

Inkgrid Team!