[Resolved] Inkgrid.com — Sent damaged product, and not taking it back.

shyam_arora

from Mumbai, Maharashtra

Sep 14, 2016

Address: New Delhi, Delhi

Website: inkgrid.com

I bought a shoe-rack for Rs.12000 from Inkgrid.com. They sent a damaged product, but the delivery guys refused to take it back with them. I immediately reported the issue with the company, and was promised that it will be picked up in a couple of days, and my money will be refunded. It's been around 10 days since then, and they are neither answering any calls (tried from multiple numbers) nor replying to any mails.

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Nov 10, 2016

Complaint marked as Resolved

Inkgrid customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2016

Inkgrid Customer Care's response Sir,
As discussed, we were waiting for the images. Also as informed to you we are taking it back and replacing it with a new product.

Thanks,

Verified Support

Oct 10, 2016

Inkgrid Customer Care's response We request people to not share any personal details, emails, phone number or any details related to your credit card or bank as through this site there has been lot of fraud case where your bank account may be compromised. Please check the link below: http://www.consumercomplaints.in/inkgridcom-charged-us-but-did-not-send-the-product-c1400628

Inkgrid Team!

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Comments

shyam_arora

from Mumbai, Maharashtra

Sep 20, 2016

Hahahah! You guys take your customers for fools. Writing replies here pretending that you are working day- night to ensure customer satisfaction. What happens when the same customer calls you or writes an email? Stop fooling around, return everyone's money, and shut your shop. Accept the ugly truth that doing business is not your thing. God still might have mercy on you. Otherwise all I envision for you is a future behind the bars.