Inkgrid — not delivered/no response

Hi, my order number is 282200, and i placed order around a week before, recieved a mail that day confirming on the order, but since then have no recieved any status update since, have mailed and called them multiple times but no response. Please help me out here. I placed order on 27th of september and its 4th october today and no response from them has been recived, reading their fraud reviews online is really making me tensed.

It would be really nice if inkgrid can come and respond to my query at the earliest.