Birla Sun Life Insurance Co Ltd — No refund or reply from Birla Sunlife Insurance company

Address:

Mumbai City, Maharashtra

Indira Sudarshan Shahri, BK: 115/ 80,Hindustan chowk, Mulund Colony, MUMBAI –400082
Date : 20th Jully 2013.
Policy No:[protected]
Customer Service Officer
Pragati Bodade / Aniket Parsekar,
Birla Sunlife Insurance Company,
Subject: Final Notice for refund amount of Policy No:[protected].

I am Sudarshan Shahri husband of Indira. s. Shahri, who has taken Birla Sunlife inssurance company's BACHAT (ENDOWMENT] whose policy number[protected] on dated[protected] with the codition that this policy is having mediclaim which will cover 4 person of family [myself , my wife , my son , and my daughter inlaw] . This promise was given by ABHISHEK AGARWAL YOUR EXECUTIVE.

When i received Policy documents, there was not any concern mediclaim document, i was surprised to see that there was not any document concerned mediclaim.I called immidiately Abhishek Agarwal cell no:[protected], He said yes dont worry within 15 days you will get mediclaim documentts, In this way he was giving me assurances everytime and about fifty times i called him reply was same copany's staff is busy , now march ending staff is busy , now work load is more so all are busy in this way he kept me in darkness.I thought it is BIRLA SUNLIFE COMPANY THEIR EXECUTIVE CAN NOT say lie upto that extent. Now when ever i am calling him cell number is changed or ot available tone is comming.

So sir, now I am fed up. and don’t want to continue my policy, return my full amount, though you may say it is too late but it was not my fault, your executive Abhishek AGARWAL KEPT ME IN DARKNESS TILL 20 APRIL EVEN WHEN I CALLED HIM HE SAID STAFF IS BUSY WAIT YOU WILL GET DOCUMENT IN THE FIRST WEEK OF MAY. BUT TILL TODAY I HAVE NOT RECIEVED.
When I wrote mail, they sent me letter that you submit Documents along with free look form, cross cheque signed and mentioning name of Policy holder. All these documents were submitted in you branch office in MULUND on 8th June 2013. After submitting these documents we will refund your amount immediately. I have written and posted letter in your concerning offices at Ghodbunder road, Thane. And Elphinston Road Mumbai on dated 6th August 2013. But regret to write till today I have not received refund amount.
Now I am sorry to say that I have no other alternate accept to call media and write to grievances cell or to approach consumer court. So please don’t insist me to go up to that extent. Though so far I was quit that Birla Sunlife Insurance Company is a reputed concern as I am having already two policies in my name and my wife Indira’ name.
Hope you will refund me policy amount by sending cheque or depositing amount in my ICICI ACOUNT NO:[protected] [ details are already written in free look form].
Regards Indira Shahri.
Thanking you in anticipation
Your faithfully.

[ Indira Sudarshan Shahri]



My cell No; [protected] , Land Line No: 25613379