[Resolved]  Birla Sunlife Insurance Ltd — RESPONSE BY MAIL.ADDRESS

Address:

Kolkata, West Bengal

Sub: Misssell of policy Policy No:[protected] Respected Sir, Myself Bapi Roy has received your response by mail on www.[protected]@gmail.com wherein the things were mentioned that is not accordingly my expectation and too surprise and shocked to get your response due to below mention reasons:- 1st; Your Agent(MrAkash Deep Chatterjee) misguided me during purchasing your policy[protected] to say that the policy is a fixed Deposit plan and you get good return after maturity. I trusted him because of good reputation of your company and on the other hand, even my English is too poor,so I could not understand the language of application form, which was in English. 2nd ; Myself Bapi Roy is under the employee of private companies where my annual income was near about INR 55,000-65,000 that time(2008) and there were total Eight members into my family including me.I was single income of source in my whole family ,so just think and suppose that ,is this possible for me to afford the premium per year till maturity period of that policy after serving the family’s duties. As I have already said, that my English language is too poor but application (Policy) form’s language was in English. So I was totally depends on your agent who misguide me to say that this policy is Fixed Deposits Policy, means you will have to pay one time premium and after maturity there will be good return. But when I received a letter from your company in 2009 where in this was said that you will have to pay premium every year till maturity period. 3rd; I tried to contact that agent but he had changed his mobile number. So, couldn’t. 4th ; I tried to complain verbally and in written to the branch office (Kolkata) of Birla Sunlife Insurance. But, I did not get any positive feedback yet from there. 5th ; I complained to customer care of the company and complain no:REF NO[protected] DATED 21/04/2009 , but do not get any kinds of positive feedback from there. Thus, I haveshared enough things how your Agent misguide me and did not get any kinds of assistance from your company (Birla Sunlife Insurance)against my complains. That’s why I am requesting you please invite your Agent who misguides me. I want to prove my said things in front of you. Finally I hope that you will take a welfare steps for your Policy holder who was cheated by your Agent. Thanking you,