[Resolved]  Intellipaat — Denying my refund request

I have enquired for mtech program in AI and ML from a course adviser in Intellipaat. He told that there are 3 stages for applying to this course. First is documentation, second is written exam and third is interview. If I clear all this stages, then I will be eligible to pursue this course. Then he told that for proceeding to this application process I have to pay gross amount ₹25, 000. Also he mentioned that if I fail to clear any written exam/ interview, then 25, 000 is completely refundable. After that I made payment and shared him the screenshot of that payment. He told that as my payment is complete now, he will now proceed for further stages. Next day, he told that after clearing exams and interview, total course fees for mtech program will be 7 lakh. But during that conversation with him he did not even mention about total course fees. Even before making payment of 25, 000 he did not even mention about this total course fees. I told him that before proceeding for payment, he should have mentioned me about total course fees. I told that if this is the case, then I can not afford this course and requested him for refund of 25, 000. But he denied my request and told me that 25, 000 is not refundable and I have to go for a alternate course because I have already enrolled. I told him that it was his fault only. It was a mis communication from his side only. It's not my fault. Before proceeding for payment he should cleared me about total course fees part because I could not have made this payment. He is Countinously denying my refund request and forcing me to go for alternate course. He is telling that it is not in terms and conditions of the company. In refund policies of Intellipaat, his point is not mentioned.

Kindly help to get refund and for this in justice happening to me.
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Oct 12, 2022
Complaint marked as Resolved 
Intellipaat customer support has been notified about the posted complaint.
Verified Support
Sep 10, 2022
Intellipaat Customer Care's response
Sorry for the inconvenience caused. Can you please share your order id or the registered email id for verification purposes? Our team will contact you and try to resolve your issue asap.
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Sorry for the inconvenience caused. Can you please share your order id or the registered email id for verification purposes? Our team will contact you and try to resolve your issue asap
Zenith123's [Complaint's author] reply, Sep 7, 2022
My registered email id is : [email protected]

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